One common problem BBM for Android and iPhone users encounter is the contact display picture disappearance. A lot of BBM for Android and iPhone users are complaining that they can’t see the display pictures of their friends within the Contact, Chats and Updates tabs. Rather it shows a blank avatar.
Some complain that their friends do not see their display pictures when they change them. It could also be that BBM contacts show as PIN instead of their BBM profile names. I recently encountered same with my BBM for Android. At a time I had just few contacts with their profile pictures showing, sometimes my friends change their display pictures and I will continue to see only the old ones even when I can see that my friends have changed their display picture on the BBM updates.
So I decided to find a solution to these problems I was facing on my BBM for Android app. But to proffer a solution I have to first of all understand the problems and what caused them. So I discovered that these problems could’ve been as a result of my device not connecting to the BBM infrastructure.
Cause & Resolution
But how can I send and receive messages on the BBM for Android app and my device won’t be able to update my friend display pictures? Why should I update pictures and my friends can’t see it? It is simple; while your app is always connected to the BBM server it needs to be refreshed from time to time.
To fix these problems ensure you have the latest version of the BBM for Android or iPhone installed on your device. Visit the Play Store to see if there is an update for the app and update to the latest version.
Then ensure you have a strong network connection if possible a strong Wi-Fi network to re-sync the app with the BBM server.
Go to Settings > Apps >Manage apps and locate the BBM app. Tap on it and clear it data and also force it to stop.
Then go and re-launch the BBM app and you will see that your BBM for Android or iPhone app has been re-synced with the BBM server and now your contacts display pictures will show again and those showing just PINs will begin to show their contact’s BBM profile names.
I hope I have been able to address the reasons why you don’t see your BBM for Android contact display pictures, or their names? Even if they don’t see your own display picture when you change it you can refer them to use this same solution to re-sync their BBM for Android or iPhone with the BBM server. Same applies for BBM for iPhone contact display picture problems too.
Share this article with your friends; you may never know who you may be helping. Let me know if you have any more BBM for Android contact display picture problems via the comments. Remember to subscribe to my blog.
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Yeah, BBM does a lot of caching to keep graphics loading fast and improving user experience. You might not always see the latest profile pics but clearing app cache will freshen things up.
Really appreciate your tutorials.
Truly..,BBM always does a lot of caching to keep graphics loading fast and trying to improve user experience. .
Some people still can’t see my dp, any suggestions?
Try changing it to a new one to synchronize the app. If possible use a WiFi this time.
hi I am having issues with my bbm for android.I can’t open my display picture talk less of changing it and I can’t open my contacts display pictures.I only see it on the news feed.please what do I do?
Simply follow the tips shared in this guide to solve this problem. You can also clear the BBM app cache on your device to re-synchronize it with the BBm server.
PPL CNT SEE MY BBM DP & IT BEEN A WHILE THIS IS HAPPENING ANY SUGGTION
Thanks so much! It worked like magic.
Hi iv been having trouble with my bbm display pictures since this morning I can’t see anyone bbm pictures or they can’t see mine either and iv installed it unistalled and its still not working could you help me please could you help me fix the problem coz im not uninstalling it again coz they still don’t show
Thank you very much this was so helpful and worked like a charm!
I can update my profile pic but my friends cant see it. however, if i write something in the status bar-they can see that.
I’ve tried uninstalling and reinstalling many times…but still no luck.
I’m using a Samsung S7.
Please help!!
Iv tried it all and it wont change! the only time it works is if I turn my fone off for 10mins or so and then turn back on. Sometimes works? Any other suggestions??????