How to fix ‘A plug-in (Shockwave Flash) isn’t responding’ error on Google Chrome

Just recently I have been having a lot of Google Chrome crashes as a result of the failure in shockwave flash plugin. Whenever this happens I see an error message that reads ‘A plug-in (Shockwave Flash) isn’t responding’ and the Google Chrome browser will freeze and crash.

Shockwave Flash is an Adobe software player that enhances online multimedia content and Google Chrome comes with Shockwave Flash plugin pre-installed. Google Chrome uses this internal Flash plugin instead of the one installed on the system compared to other browsers like Firefox and Opera. Whenever there is an update of the Google Chrome browser, the internally installed Flash updates. This means there can be two different versions of Flash in your system which can cause a browser lag and sudden crash of all active flash instances.

A plug-in (Shockwave Flash) isn't respondingThis plugin makes it possible for us to stream videos/audios on our browser. Certain websites that have flash animations may not display at all if this plugin crashes. This error is quite frustrating so I have decided to share with you how I solved the “A plug-in (Shockwave Flash) isn’t responding” error on my Google Chrome browser.

How to fix “A plug-in (Shockwave Flash) isn’t responding” error:

Step 1: Launch Google Chrome and type about:plugins in the address bar and hit the ‘Enter’ key on your keyboard.

This will open a list of all the plugins installed on your Google Chrome.

A plug-in (Shockwave Flash) isn't responding

Step 2: From the image above you will notice there are 2 Flash versions, which means there is flash conflict between the 2 flash instances.

Step 3: Expand the Flash plugin from the + Details Button at the top right corner of the plugin list.

A plug-in (Shockwave Flash) isn't responding

You will notice from the image above the 2 versions of flash that is conflicting.

Step 4: Disable the Google Chrome’s internal Flash installation. Don’t worry about which one is the Chrome’s flash installation. Disable the one on the Google Chrome AppData folder. See the underlined version in the image above.

Disable the Google chrome flash installation

Step 5: The restart your Google Chrome browser and the ‘A plug-in (Shockwave Flash) isn’t responding’ error will be solved/fixed.

Must Read: Google Chrome: How to check for Google Chrome updates

Now I hope you can also fix your own ‘A plug-in (Shockwave Flash) isn’t responding’ error if you ever have one following the guidelines I shared here on how I fixed mine. These steps will surely fix the ‘A plug-in (Shockwave Flash) isn’t responding’ error in Google Chrome. When you disable the Google Chrome flash installation, it will never get an update whenever your Google Chrome updates.


  1. says

    Great tip! I’ve had the same problem with Flash player in Chrome very often, and it’s been irritating me for quite a while. I’ve been waiting for Chrome update but now I’ll just follow your instructions

  2. benammi swift says

    i tried the this method and i’m afraid it didnt work

    thanks for help in advance


  3. DarkLight says

    well i found the problem. i did what you said and a week later it auto enabled itself so you just gotta fix it every time it happens or is there a way to stop it from auto re enabling.

  4. John says

    Thanks. I followed the very clear instructions and the problem was resolved. I really appreciate your work.

  5. Azin says

    The problem isn’t necessarily the same one you had. I only have one Flash installation, so following your steps is impossible.

    Thanks for trying to help though.

  6. sara says

    I have this exact problem, but it doesn’t say I have 2 flashes, and no one else seems to have this problem and I’m confused!

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